FREE PDF QUIZ ACCURATE CISCO - 820-605 - CISCO CUSTOMER SUCCESS MANAGER FREE TEST QUESTIONS

Free PDF Quiz Accurate Cisco - 820-605 - Cisco Customer Success Manager Free Test Questions

Free PDF Quiz Accurate Cisco - 820-605 - Cisco Customer Success Manager Free Test Questions

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Tags: 820-605 Free Test Questions, 820-605 Top Questions, Best 820-605 Preparation Materials, Sample 820-605 Exam, Dumps 820-605 Discount

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Cisco 820-605 Exam covers various topics related to customer success management. These topics include understanding the customer’s business, identifying customer needs, mapping customer needs to Cisco solutions, and ensuring customer success. 820-605 exam also covers customer success metrics, such as customer satisfaction, customer retention, and customer loyalty. Moreover, the exam assesses the candidates’ skills in developing and executing customer success plans, as well as in managing customer relationships.

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Cisco Customer Success Manager Sample Questions (Q21-Q26):

NEW QUESTION # 21
In which stage of the Customer Lifecycle does the Success Plan get updated for the first time?

  • A. Adopt
  • B. Use
  • C. Onboard
  • D. Implement

Answer: B


NEW QUESTION # 22
Drag and Drop Question
Drag and drop three valid elements of a success plan from the left to the right. Not all options are used.

Answer:

Explanation:


NEW QUESTION # 23
Which metric is used to determine how much should be spent to acquire a customer?

  • A. ATR
  • B. ACV
  • C. LTV
  • D. MRR

Answer: C

Explanation:
The metric used to determine how much should be spent to acquire a customer is the Lifetime Value (LTV). LTV helps businesses understand the long-term value of a customer, which is crucial for determining the investment in customer acquisition.


NEW QUESTION # 24
Which two outcomes are the goals of the initial customer meeting to onboard the customer into customer success? (Choose two.)

  • A. confirmation of customer business outcomes
  • B. agreement of key stakeholders
  • C. scheduling of Quarterly Success Review
  • D. review of product roadmap
  • E. completion of customer training

Answer: A,B


NEW QUESTION # 25
The Customer Success Manager notices that their customer has delayed going into production.
Which action does the Customer Success Manager consider?

  • A. Re-enforce the time to value of the solution
  • B. Provide the customer with a chargeable deployment service
  • C. Give the customer a discount on a future purchase
  • D. Suggest that the customer replace their existing staff

Answer: A


NEW QUESTION # 26
......

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